Draft policy for your review. Confirm the timeframes and conditions before launch.
Returns & refunds
Change of mind
If you change your mind, contact us within 30 days of delivery. Items must be unused, in original condition and packaging. Return postage is the customer's responsibility unless the item is faulty or incorrect.
Faulty or incorrect items
If an item arrives damaged, faulty or isn't what you ordered, contact us with photos and your order number. We'll arrange a replacement or refund at no cost to you.
Your rights under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. You're entitled to a repair, replacement or refund for major failures, and compensation for other reasonably foreseeable loss or damage.
Items we can't accept
For hygiene and safety reasons, some items can't be returned once opened — including personal care items, earrings and perishable goods — unless faulty.
Refunds
Approved refunds are returned to your original payment method. Your bank may take a few business days to show the funds.
Start a return
Contact us with your order number and we'll send you the return instructions.